Additional Information on AOKLOK's Online Return Policy

• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
• Items must be free of stains, makeup, deodorant, or wear.
• All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience a processing delay.
• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
• All returns are refunded via in-store credit in the form of a AOKLOK E-Gift Card.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 7-14 business days after your item(s) are delivered to us.
• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.
• In the rare case returns are accepted after the 45 day return time frame the customer will only be refunded in the form of in-store credit - no exceptions.