AokLok (Kclot)
Shipping Information
Everything you need to know about shipping your order
Our Shipping Services
At AokLok (Kclot), we strive to deliver your items as quickly and efficiently as possible. We ship worldwide and offer several shipping options to meet your needs. Please review the shipping information below to learn about our shipping methods, delivery times, and costs.
Standard Shipping
Our most economical shipping option with reliable delivery worldwide.
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Delivery Time:7-15 business days
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Tracking:Yes
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Cost:$9.99 (Free on orders over $99)
Express Shipping
Faster delivery for when you need your items quickly.
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Delivery Time:3-7 business days
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Tracking:Yes
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Cost:$19.99
Priority Shipping
Our fastest shipping option for urgent deliveries.
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Delivery Time:1-3 business days
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Tracking:Yes
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Cost:$29.99
Estimated Delivery Times by Region
Delivery times vary depending on your location and the shipping method selected. The table below provides estimated delivery times for different regions. Please note that these are estimates and actual delivery times may vary due to customs processing, holidays, and other factors beyond our control.
| Region | Standard Shipping | Express Shipping | Priority Shipping |
|---|---|---|---|
| United States | 7-10 business days | 3-5 business days | 1-2 business days |
| Canada | 7-12 business days | 4-6 business days | 2-3 business days |
| Europe | 10-15 business days | 5-7 business days | 2-3 business days |
| Asia | 10-15 business days | 5-7 business days | 2-3 business days |
| Australia/NZ | 12-18 business days | 6-9 business days | 3 business days |
| Rest of World | 14-21 business days | 7-10 business days | 3-5 business days |
Order Processing
Orders are typically processed within 1-2 business days. During sale events or holidays, processing times may be slightly longer.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order on our website.
International Shipping
We ship to most countries worldwide. International customers may be responsible for duties, taxes, and customs clearance fees.
Carriers
We use trusted carriers like DHL, FedEx, and local postal services to ensure reliable delivery of your orders.
Shipping Policies
Shipping Restrictions
While we ship to most countries worldwide, there are some restrictions on where we can deliver. Currently, we cannot ship to the following countries:
- Countries under international sanctions
- Regions with ongoing military conflicts
- Areas with severe logistical limitations
If you're unsure whether we ship to your country, please contact our customer service team for more information.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can only change the shipping address if the order has not yet been processed or shipped. If your order has already been shipped, we cannot redirect it to a different address.
Customs & Import Duties
International orders may be subject to customs fees and import duties. These fees are not included in the purchase price and are the responsibility of the customer. The amount of these fees varies by country and the value of the order.
We cannot predict or estimate the amount of customs fees or taxes that may be charged, as this varies by country and is determined by your local customs office. Any customs fees must be paid by the recipient upon delivery.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our customer service team within 48 hours of the expected delivery date (for lost packages) or upon receipt (for damaged packages).
For damaged packages, please take photos of the damaged packaging and items, and keep all packaging materials until the claim is resolved. We'll work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.
Frequently Asked Questions
How can I track my order?
You can track your order by:
- Clicking on the tracking link in your shipping confirmation email
- Visiting our "Track Order" page and entering your order number and email
- Logging into your AokLok (Kclot) account and viewing your order history
My order is taking longer than expected. What should I do?
If your order is taking longer than the estimated delivery time, please consider the following:
- Check your tracking information for updates on your package's location
- For international orders, delays may occur due to customs processing
- During peak seasons (holidays, sales events), shipping may take longer than usual
If your tracking hasn't updated for more than 3 business days or if your package is significantly delayed beyond the estimated delivery window, please contact our customer service team for assistance.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $99 USD. This applies to both domestic and international orders. For orders under $99, standard shipping rates apply based on your location. Express and priority shipping options are available at an additional cost, regardless of order value.
Can I combine shipping for multiple orders?
Once an order is placed, we cannot combine it with other orders for shipping. If you wish to purchase multiple items with a single shipping fee, please add all items to your cart before completing your purchase. If you've already placed separate orders and would like to combine them, please contact our customer service team immediately. We may be able to combine orders that have not yet been processed, but this cannot be guaranteed.
Need More Help?
If you have any questions about shipping or need assistance with your order, our customer support team is here to help.
Contact Support